Privacy Policy for CleanHands
At CleanHands, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your personal data in compliance with relevant regulations like GDPR.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes both information you directly provide to us and data collected automatically through your use of our website.
- Personal Identification Information: This may include your name, email address, phone number, and physical address when you fill out a contact form, request a quote, or schedule a service.
- Service-Related Information: Details about the cleaning services you request, including preferences, property size, and specific instructions.
- Payment Information: While we do not store full credit card details on our servers, we may collect billing addresses and transaction details through secure third-party payment processors.
- Technical Data: Information such as your IP address, browser type, operating system, referral sources, pages viewed, and the time and date of your visit. This helps us understand how users interact with our site.
- Cookie Data: Data collected through cookies and similar tracking technologies to enhance user experience and analyze website traffic.
How We Use Your Information
The information we collect is used in various ways to ensure we provide you with the best possible service and maintain a secure online environment.
- To Provide Services: Fulfilling your cleaning requests, scheduling appointments, and communicating about your services.
- Customer Support: Responding to your inquiries, providing assistance, and resolving issues.
- Improve Our Website and Services: Analyzing user behavior to enhance website functionality, user experience, and the quality of our cleaning offerings.
- Marketing and Promotions: Sending you updates, special offers, and promotional materials that may be of interest to you, with your consent where required. You can opt-out at any time.
- Legal Compliance: Adhering to legal obligations, resolving disputes, and enforcing our agreements.
- Security and Fraud Prevention: Protecting our website and users from fraudulent activities and unauthorized access.
Data Security and Retention
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your trust is paramount to us.
Encryption
We use SSL/TLS encryption for data transmission to protect your information during online interactions. This ensures that data exchanged between your browser and our servers remains private.
Access Control
Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights Regarding Your Data (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), you have significant rights concerning your personal data. We are committed to upholding these rights.
- Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
"Your privacy is not just a policy, it's a fundamental commitment. We empower you to control your data with transparency and respect."The CleanHands Team
Exercising Your Rights
If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Contact Us About Your Data RightsCookies and Third-Party Services
Our website uses cookies to enhance your browsing experience and may integrate with certain third-party services. Understanding how these work is key to your privacy.
Use of Cookies
Cookies are small data files placed on your device. They help us remember your preferences, analyze site traffic, and deliver personalized content. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period).
- Essential Cookies: Necessary for the website to function properly (e.g., remembering login status).
- Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Functionality Cookies: Used to recognize you when you return to our website and personalize content for you.
- Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make advertising more relevant to your interests.
Third-Party Services Disclosure
We may use third-party service providers to assist us in operating our website and delivering our services. These third parties may have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics Providers
To understand website usage.
Payment Processors
For secure transaction handling.
CRM Systems
To manage customer interactions.
Email Marketing Tools
For sending newsletters and offers.
Changes to This Privacy Policy & Contact Us
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any changes signifies your acceptance of the updated policy.
Last Updated: October 26, 2023